|About Us Ductstore is the web-based trading name of P&G Fabrications (Essex) Ltd. Est. 1986. We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
P&G Fabrications (Essex) Ltd.
Unit 39 Globe Industrial Estate Grays Essex RM17 6ST United Kingdom
Phone: 01375 390149
Fax: 01375 391195
Email: enquiries [at] ductstore [dot] co [dot] uk
My VAT Registration Number 507 179934
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept all major credit and debit cards.
You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling Orders are generally sent through APC or DX parcel services. Larger orders may be delivered in our own vehicles or sent directly through a supplier.
|Delivery Schedule We will endeavour to get your order to you as quickly as possible; in many instances this may mean within 48 hours. However, stock limitations may cause a slight delay, therefore please allow 3 working days in total for delivery. Some items are manufactured to order. Where applicable notification of this and the estimated delivery times will be found within the individual product descriptions. If an order is only part ready for shipment, we will send the available items out immediately and any remaining items will arrive in a second shipment.
Our standard carriage charge on all orders is a fixed £12.95. Free delivery is available on orders totaling over £249 excl. VAT (The shopping cart will deduct the shipping charge automatically).
Please note that products measuring over 1.5 metres in length can be delivered to the UK mainland and N. Ireland only; this excludes the Scottish Highlands.
|Tax Charges All stated prices exclude VAT at the current standard rate.
|Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
|Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01375 390149 (International +44 01375 390149) or fax us on 01375 391195 or write to us at Unit 39 Globe Industrial Estate Grays Essex RM17 6ST United Kingdom
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
If for any reason you are not completely satisfied with your purchase, or if you have simply decided that some or all of the order is no longer required, we will be happy to exchange the item(s) or offer a full refund (minus shipping costs) subject to the conditions stated below.
Notification of intention to return must be received by us 14 days following the date of receipt of goods.
Goods must be returned within14 days following the notification of intention to return.
We do not accept returns outside of the timeframes stated above.
Items must be returned in new, unused, and resalable condition. Items must be returned shipping prepaid (we will not refund the cost of shipping the products back to us). The items must be returned in the same condition and with all the original contents. We reserve the right to make deductions from the refund total if the goods are not returned in a saleable condition.
The following products are non-stock items manufactured to order in accordance with customers' specific requirements and are therefore not eligible as returns:
45 & 30 deg T pieces (TCP45/30)
45 & 30 deg X pieces (XPC45/30)
Reducing T pieces (RCT)
Reducing X pieces (RCX)
Reducing Y pieces (RCYP)
45 deg collars (TANC)
45 deg branches on plates (TANP)
Custom reducers (CRC)
All metal grille & plenum boxes (GBTE/GBSE)
All rectangular ductwork
Round duct flanges (DF)
Round duct (RND)
All rectangular fire dampers (RFD/RFDIN)
Rectangular multileaf volume control dampers (MVCD)
Fume extraction hoods (EXH)
RSA Cantilever supports (CD-RSA)
All grilles & louvres made to order
Goods Received Damaged in Transit:
Goods received damaged in transit will be replaced subject to the damage being noted on the courier's paperwork or hand-held device at the time of receipt. Goods signed for on receipt as 'received in good order' by the purchaser, or any third party acting on behalf of the purchaser, will be treated as such and will not be eligible for replacement or refund. Damaged or faulty goods must be reported within 5 working days.
Errors & Omissions:
Errors e.g. wrong product or incorrect size, and/or items missing from orders must be reported within 5 working days. Beyond this period it will be assumed that the order has been received complete and correct and will be treated as such.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm