About Us Ductstore is the web-based trading name of P&G Fabrications (Essex) Ltd. Est. 1986. We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
P&G Fabrications (Essex) Ltd.
Unit 39 Globe Industrial Estate Grays Essex RM17 6ST United Kingdom
Phone: 01375 390149
Fax: 01375 391195
Email: enquiries [at] ductstore [dot] co [dot] uk
My VAT Registration Number 507 179934
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept all major credit and debit cards.
You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling Orders are generally all sent through Tuffnells Next Day parcel service. Large orders may in part be sent to you directly from a supplier. Small items may occasionally be sent through 1st class post. |
Delivery Schedule We will endeavour to get your order to you as quickly as possible; in many instances this may mean within 48 hours. However, stock limitations may cause a slight delay, therefore please allow 3 working days in total for delivery. Some items are manufactured to order. Where applicable notification of this and the estimated delivery times will be found within the individual product descriptions. If an order is only part ready for shipment, we will send the available items out immediately and any remaining items will arrive in a second shipment.
Delivery charges:
Our standard carriage charge on all orders is a fixed £12.95. A £4.00 supplement may be applied to orders that contain larger and/or heavier items. Free delivery is available on orders totaling over £199 excl. VAT (The shopping cart will deduct the shipping charge automatically).
Please note that products measuring over 1.5 metres in length can be delivered to the UK mainland and N. Ireland only; this excludes the Scottish Highlands.
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| Tax Charges All stated prices exclude VAT at 15%. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.> |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01375 390149 (International +44 01375 390149) or fax us on 01375 391195 or write to us at Unit 39 Globe Industrial Estate Grays Essex RM17 6ST United Kingdom |
Privacy Policy P&G Fabrications (Essex) Ltd. do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
Returns Policy
Your satisfaction is our top priority. We guarantee the quality of our products and we want you to be completely satisfied with your purchases. If for any reason you are not completely satisfied with your purchase, we will be happy to exchange the item for you to better meet your needs. You can return the purchased items within 14 days of receipt for an exchange or full refund (less shipping charges) subject to the conditions stated below:
Returns Conditions:
Items must be returned in new unused, and resalable condition, Items must be returned shipping prepaid (we will not refund the cost of shipping the products back to us). Generally, as a “rule-of-thumb" you return the items to us the same way we sent them to you - in the same condition and with all the original contents.
We do not accept returns on any items manufactured to the customer's specific requirements unless they are received damaged or it can be proven that we are at fault.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
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