This section is partly complete and still under construction

Delivery

How long can before I can expect to receive my order?

The estimated delivery times for each product are on the individual product pages (if they aren't yet, they will be soon). If an order is only part ready for shipment, we will send the available items out immediately and any remaining items will arrive in a second shipment.

I need some stuff urgently. Can you get it to me for tomorrow?

Probably yes. If your order has a total value of over £100 (not incl. delivery charge) and the products have a delivery time of 1-3 days we will endeavour to get it to you for the next working day.

I received my order, but some bits are missing. Why isn't it all there?

In most cases this will simply mean that the order has been split into 2 or more shipments. This will either be because they are coming from a different source, or the delivery times on the individual products aren't the same. If you still feel something is wrong please call on 0560 312 4873.

Can I collect from you?

Generally this isn't possible. We keep a limited stock at our premises and often arrange delivery for larger orders direct from our supplier. Some products are also manufactured to order and so are not immediately available. However, we may be able to arrange something for you under some circumstances. Give us a call if you must collect and would like to enquire as to whether it is possible.

I might not be around when you deliver. Can you call to advise me on when it's coming?

If your order is sent through a courier or the PO this won't be possible, although we will try to advise you of the day. If it's a larger order and is coming direct from a supplier, the driver will often give you a call shortly before delivery. Please request a call in the 'Delivery instructions' field when checking out if this is a must.

I've received my order but it's wrong. What should I do?

Please check that you made the order correctly; the drop-down-menu nature of the site means that it's easy to make a mistake with sizing. If you have double checked and it's definitely wrong give us a call and we'll work to rectify the problem immediately.

Ordering & Payment

Is it safe to enter my payment details into your site?

Yes. All personal information and all card payments are processed over a secure encrypted link using Secure Socket Layer (SSL) technology. When proceeding through checkout look for the little gold padlock in the bottom right of your browser, or in the URL bar. Payment details are not held on our system.

What cards are accepted?

We can accept Mastercard, Visa, Maestro, Switch, Solo, American Express, Delta, and Visa Electron cards. We also accept Paypal payments.

I don't have any cards or a Paypal account. Can I pay by cheque?

Yes. Please make cheques payable to P&G Fabrications Ltd. and send along with your order and details to Unit 39, Globe Ind. Est. Grays, Essex RM17 6ST.

Can you accept cash on delivery?

I'm sorry but we are not able to accept cash on delivery.

Can I order over the phone or by fax?

Yes. You can phone and/or fax with your order and payment details if you wish. Call 0560 312 4873, fax 01375 391195. When calling ask for Brad.

Is it possible to set up a business account with you?

Yes. We can set up accounts for registered limited companies. We'll need your company name, address, and business registration number.

I only need to buy one small item. Do I have to pay the £12.95 fixed shipping price?

Yes. We have elected to use a fixed shipping price rather than employ a minimum order value. If you have made a previous order and perhaps forgot something, please give us a call and we may be able to reduce the shipping for the extra if the first order has already shipped.

Products

Do you have a catalogue with prices that you could send me?

We don't have a catalogue no. Everything we sell will eventually be on the website along with the prices. Extra information on all products will be added shortly.

There's some stuff I need that isn't on your website. How can I order those bits?

If you can’t find what you need, please use the Contact Us page to send us an email stating what you’re looking for and we’ll get back to you as soon as we can. Note also that more products will be added over time.

How can I get more information about the products?

We will be adding extra information to the individual product pages shortly. In the mean time, send us a message and we'll provide you more info and/or a spec sheet.

You have the stuff I need but not in the size/s I need. Can you help with that?

If you need something in a non-standard size we may be able to manufacture it for you. Use the Contact Us page to send a message.

Is 80mm dia the smallest you do?

Yes. Only dust extraction hose is available in smaller sizes.

Is 630mm dia the biggest you do?

We can manufacture rectangular duct to any size and provide spiral duct and fittings up to 1m diameter.

Do you sell rigid plastic duct?

No, we do not supply rigid plastic duct.

Working with Ductwork

How does the spiral ducting fit together?

Round spiral ductwork and fittings; bends, reducers etc. slip together much like plumber’s copper pipe. However, whereas the plumbers fittings generally slip over the tube, ductwork fittings slip inside the spiral tube. Therefore a ductwork bend will be slightly smaller than the nominal size. For example, a 100mm bend will actually have a diameter of roughly 98mm, enabling it to slip inside the tube, which actually measures 100mm. All fittings, that’s everything except the tube itself are male i.e. it slips inside. Outlets on machines (fans, canopies, dryers etc.) are generally also male. With this in mind you can understand that, for example, a 125mm bend won’t fit directly to a 125mm outlet on a machine; they’re the same size.

If you want to connect two fittings together directly, or a fitting to a machine, you’d use a female coupler, which on a practical level is a very short piece of tube. Male couplers are of course used to connect lengths of tube. Female couplers wouldn’t do this because they’re the same size as the tube.

Flexible ducts are much like spiral tube in that they will slip over fittings; in most cases it will slip over spiral tube too, although it may be tight, in which case you could fit a male coupler into the tube before fixing the flexible duct.

Once slipped together, joints are typically fixed with rivets or self-tapping screws, although nowadays self-drilling screws are favoured by most installers as it enables them to get the job done quicker. Sealant is then applied around the join. Once set, the sealant is very effective and results in a much more efficient system. Alternatively, sealant may be applied into the tube prior to fixing together. This has the advantage of being neater and easier to apply, but can cause problems if the duct ever needs to be dismantled as the sealant itself acts like a very tough glue. Duct tape is another simple and effective method of sealing, although over the years it will eventually dry out and come loose. Hose clips are used to fix flexible ducts.

How do I know what size I want?

XXX

What's the right way to hang the duct?

XXX

I want to fix ducting vertically to a wall. How do I do that?

XXX.

Do you offer an installation service?

Yes we do. We operate predominately in London and the South East. Please call for more info and to check on availability.